Complaints Investigator

Complaints Investigator

£48,259 - £52,763 pro rata per annum dependent on location.

Part time - 21 hours per week 

Role can be based in our Edinburgh, Cardiff or London offices or can be home-based.

We’re seeking a Chartered Planner to lead on our professional ethics work, supporting our Conduct and Discipline Panel to investigate and determine cases of alleged misconduct and supporting our members with proactive guidance and training. You must have a town planning or law qualification and have experience working in the planning profession.

The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.

Our reputation as an institute and the integrity of our members are the foundation of everything we do.  So as our new Complaints Investigator, your role in advising and supporting members to understand and adhere to our Code of Conduct is an essential one.  You’ll be responsible for a mix of proactive and reactive work, leading on the promotion of professional ethics within the Institute and more widely, as well as being responsible for undertaking initial assessments of complaints, recommending whether they should proceed to investigation, undertaking investigations and supporting the Conduct and Discipline Panel to determine the outcome and appropriate sanctions.

In exchange for your flexibility to attend a handful of face-to-face meetings in London, we can offer flexibility about where you work (home, or our offices in London, Cardiff or Edinburgh) and when you work your contracted weekly hours.

RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.

Please apply via the RTPI website with a CV and covering letter.

Closing Date: 09 July 2026

Interviews: 05 August 2026